EFFECTIVE DATE: JUNE 3, 2026
Service Terms, Garment Care & Liability Policy
Fresh Coast Laundry Co. is committed to providing reliable, professional laundry pickup and delivery services. The following policies are intended to establish clear expectations regarding garment care, scheduling, specialty services, and claims procedures. By scheduling, requesting, or using services provided by Fresh Coast Laundry Co., customers acknowledge and agree to the policies described below.
GENERAL GARMENT CARE
Fresh Coast Laundry Co. processes garments using industry-standard laundering practices and reasonable care. While every effort is made to provide high-quality results, laundering inherently involves risks related to fabric condition, dyes, stains, garment age, manufacturer defects, and other factors that may not be visible prior to processing.
COLOR TRANSFER & DYE BLEEDING
Fresh Coast Laundry Co. sorts laundry using reasonable industry-standard procedures. Certain garments contain unstable dyes that may bleed, fade, transfer color, or discolor other garments regardless of water temperature, detergent selection, or sorting procedures. Fresh Coast Laundry Co. is not responsible for color transfer, dye bleeding, fading, discoloration, or staining caused by non-colorfast fabrics, unstable dyes, manufacturing defects, prior laundering damage, or other pre-existing garment conditions. Customers requesting separate processing of whites, colors, delicates, specialty fabrics, or individual garments must notify Fresh Coast Laundry Co. before processing begins.
CLAIMS PROCEDURE & MISSING ITEMS
Customers should inspect all returned laundry promptly. Claims involving missing items, damage, discoloration, or shrinkage must be reported within seventy-two (72) hours of delivery. Affected items should be retained for inspection. Fresh Coast Laundry Co. reserves the right to deny claims involving items that have been discarded, altered, repaired, worn, or otherwise made unavailable for inspection.
LIMITATION OF LIABILITY
Fresh Coast Laundry Co.'s liability for any lost or damaged item shall be limited to the lesser of: (a) the item's fair market value based on age, condition, and depreciation; or (b) ten (10) times the cleaning charge attributable to that item. Fresh Coast Laundry Co. shall not be liable for indirect, incidental, consequential, special, emotional, or punitive damages.
Fresh Coast Laundry Co.
Service Terms, Garment Care & Liability Policy
Effective Date: June 3, 2026
Fresh Coast Laundry Co. is committed to providing reliable, professional laundry pickup and delivery services. The following policies are intended to establish clear expectations regarding garment care, scheduling, specialty services, and claims procedures. By scheduling, requesting, or using services provided by Fresh Coast Laundry Co., customers acknowledge and agree to the policies described below.
CUSTOMER RESPONSIBILITIES
- Emptying all pockets before pickup.
- Identifying garments that require special handling.
- Identifying items that require air drying, hand washing, delicate cycles, stain treatment, bleach-safe processing, or separate washing.
- Notifying Fresh Coast Laundry Co. of garments with sentimental, vintage, designer, luxury, heirloom, or unusually high value.
- Reviewing care labels and communicating any special instructions before processing begins.
Fresh Coast Laundry Co. is not responsible for damage resulting from undisclosed special care requirements.
GARMENT CONDITION & OUTCOMES
Fresh Coast Laundry Co. is not responsible for damage resulting from normal wear and tear, existing stains, discoloration, weak or deteriorated fabric, aging elastic, loose buttons/stitching, fabric pilling, manufacturer defects, or prior damage. Certain stains may become more visible after cleaning. Stain removal is not guaranteed. Certain fabrics may shrink despite following manufacturer care instructions. Fresh Coast Laundry Co. is not responsible for shrinkage resulting from garment age, fabric composition, manufacturing defects, prior laundering history, or inaccurate care labels.
SPECIALTY & HIGH VALUE ITEMS
Comforters, pillows, and oversized items may require special handling and extra charges. High-value, luxury, designer, or sentimental items are not assumed as liability unless special arrangements are made and accepted in advance. Dry cleaning is coordinated through third-party providers; Fresh Coast acts solely as a pickup/delivery coordinator, and claims are subject to the provider's policies.
SCHEDULE & POLICY CHANGES
Recurring schedules are a convenience. Failure to confirm service may result in cancellation. Repeated no-shows may lead to loss of route priority. Fresh Coast reserves the right to update these policies at any time. Continued use of services constitutes acceptance of updated policies.
Service Terms, Garment Care & Liability Policy
Effective Date: June 3, 2026
Fresh Coast Laundry Co. is committed to providing reliable, professional laundry pickup and delivery services. The following policies are intended to establish clear expectations regarding garment care, scheduling, specialty services, and claims procedures. By scheduling, requesting, or using services provided by Fresh Coast Laundry Co., customers acknowledge and agree to the policies described below.
General Garment Care
Fresh Coast Laundry Co. processes garments using industry-standard laundering practices and reasonable care. While every effort is made to provide high-quality results, laundering inherently involves risks related to fabric condition, dyes, stains, garment age, manufacturer defects, and other factors that may not be visible prior to processing.
Color Transfer & Dye Bleeding
Fresh Coast Laundry Co. sorts laundry using reasonable industry-standard procedures. Certain garments contain unstable dyes that may bleed, fade, transfer color, or discolor other garments regardless of water temperature, detergent selection, or sorting procedures. Fresh Coast Laundry Co. is not responsible for color transfer, dye bleeding, fading, discoloration, or staining caused by non-colorfast fabrics, unstable dyes, manufacturing defects, or pre-existing garment conditions.
Customer Responsibilities
- Emptying all pockets before pickup.
- Identifying garments that require special handling.
- Identifying items that require air drying, hand washing, delicate cycles, stain treatment, bleach-safe processing, or separate washing.
- Notifying Fresh Coast Laundry Co. of garments with sentimental, vintage, designer, luxury, heirloom, or unusually high value.
- Reviewing care labels and communicating any special instructions before processing begins.
Garment Condition & Cleaning Outcomes
Fresh Coast Laundry Co. is not responsible for damage resulting from: normal wear and tear, existing stains, existing discoloration, weak or deteriorated fabric, aging elastic, loose buttons, loose stitching, fabric pilling, manufacturer defects, or hidden defects that become apparent during laundering. Stain removal is not guaranteed.
Missing Items
Customers should inspect all returned laundry promptly. Claims involving missing items must be reported within seventy-two (72) hours of delivery.
Dry Cleaning Services
Dry cleaning services are coordinated through independent third-party providers. Fresh Coast Laundry Co. acts solely as a pickup and delivery coordinator. Claims relating to dry-cleaned items are subject to the liability limitations of the provider.
Claims & Limitation of Liability
Claims involving damage or missing items must be reported within seventy-two (72) hours of delivery. Liability is limited to the lesser of: (a) the item's fair market value based on age and condition; or (b) ten times the cleaning charge attributable to that item.
Specialty & High Value Items
Comforters, blankets, pillows, and specialty fabrics may require special handling and additional charges. Fresh Coast Laundry Co. does not assume responsibility for luxury, designer, vintage, heirloom, or irreplaceable items unless special arrangements are made.
Policy Changes
Fresh Coast Laundry Co. reserves the right to update these policies at any time. Continued use of services constitutes acceptance of any updated policies.
Service Terms, Garment Care & Liability Policy
Effective Date: June 3, 2026
Fresh Coast Laundry Co. is committed to providing reliable, professional laundry pickup and delivery services. The following policies are intended to establish clear expectations regarding garment care, scheduling, specialty services, and claims procedures.
By scheduling, requesting, or using services provided by Fresh Coast Laundry Co., customers acknowledge and agree to the policies described below.
GENERAL GARMENT CARE
LIMITATION OF LIABILITY
Fresh Coast Laundry Co.'s liability for any lost or damaged item shall be limited to the lesser of:
(a) the item's fair market value based on age, condition, and depreciation; or
(b) ten (10) times the cleaning charge attributable to that item.
Fresh Coast Laundry Co. shall not be liable for indirect, incidental, consequential, special, emotional, or punitive damages.
Effective June 2026
Fresh Coast Laundry Co. processes garments using industry-standard laundering practices and reasonable care. While every effort is made to provide high-quality results, laundering inherently involves risks related to fabric condition, dyes, stains, garment age, manufacturer defects, and other factors that may not be visible prior to processing.
CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Emptying all pockets before pickup.
• Identifying garments that require special handling.
• Identifying items that require air drying, hand washing, delicate cycles, stain treatment, bleach-safe processing, or separate washing.
• Notifying Fresh Coast Laundry Co. of garments with sentimental, vintage, designer, luxury, heirloom, or unusually high value.
• Reviewing care labels and communicating any special instructions before processing begins.
Fresh Coast Laundry Co. is not responsible for damage resulting from undisclosed special care requirements.
COLOR TRANSFER, DYE BLEEDING & DISCOLORATION
Fresh Coast Laundry Co. sorts laundry using reasonable industry-standard procedures. Certain garments contain unstable dyes that may bleed, fade, transfer color, or discolor other garments regardless of water temperature, detergent selection, or sorting procedures.
Fresh Coast Laundry Co. is not responsible for color transfer, dye bleeding, fading, discoloration, or staining caused by non-colorfast fabrics, unstable dyes, manufacturing defects, prior laundering damage, or other pre-existing garment conditions.
Customers requesting separate processing of whites, colors, delicates, specialty fabrics, or individual garments must notify Fresh Coast Laundry Co. before processing begins.
GARMENT CONDITION & CLEANING OUTCOMES
Fresh Coast Laundry Co. is not responsible for damage resulting from:
• Normal wear and tear
• Existing stains
• Existing discoloration
• Weak or deteriorated fabric
• Aging elastic
• Loose buttons
• Loose stitching
• Fabric pilling
• Manufacturer defects
• Prior damage
• Hidden defects that become apparent during laundering
Certain stains may become more visible after cleaning. Stain removal is not guaranteed. Certain fabrics may shrink despite following manufacturer care instructions. Fresh Coast Laundry Co. is not responsible for shrinkage resulting from garment age, fabric composition, manufacturing defects, prior laundering history, or inaccurate care labels.
MISSING ITEMS
Customers should inspect all returned laundry promptly. Claims involving missing items must be reported within seventy-two (72) hours of delivery.
SPECIALTY ITEMS
Comforters, blankets, pillows, pet bedding, area rugs, household textiles, oversized items, and specialty fabrics may require special handling and additional charges. Certain specialty items may not be eligible for standard wash-dry-fold service.
HIGH VALUE ITEMS
Fresh Coast Laundry Co. does not assume responsibility for luxury, designer, vintage, heirloom, sentimental, or irreplaceable items unless special arrangements are made in advance and accepted by Fresh Coast Laundry Co.
DRY CLEANING SERVICES
Dry cleaning services are coordinated through independent third-party providers. Fresh Coast Laundry Co. acts solely as a pickup and delivery coordinator for dry cleaning services. Claims relating to dry-cleaned items are subject to the policies, procedures, and liability limitations of the third-party dry-cleaning provider.
SCHEDULED PICKUP SERVICE
Recurring pickup schedules are offered as a convenience for customers. Customers on recurring schedules may receive reminder messages prior to pickup. Failure to confirm service may result in cancellation of the scheduled pickup. Repeated missed confirmations, no-shows, or last-minute cancellations may result in loss of reserved route priority.
CLAIMS PROCEDURE
Customers should inspect garments promptly upon delivery. Claims involving damage, discoloration, color transfer, shrinkage, or missing items must be reported within seventy-two (72) hours of delivery. Whenever possible, affected items should be retained for inspection. Fresh Coast Laundry Co. reserves the right to deny claims involving items that have been discarded, altered, repaired, worn, or otherwise made unavailable for inspection.
POLICY CHANGES
Fresh Coast Laundry Co. reserves the right to update these policies at any time. Continued use of services constitutes acceptance of any updated policies.
Fresh Coast Laundry Co.
Service Terms, Garment Care & Liability Policy
Effective Date: June 3, 2026
Fresh Coast Laundry Co. is committed to providing reliable, professional laundry pickup and delivery services. The following policies are intended to establish clear expectations regarding garment care, scheduling, specialty services, and claims procedures. By scheduling, requesting, or using services provided by Fresh Coast Laundry Co., customers acknowledge and agree to the policies described below.
GENERAL GARMENT CARE
Fresh Coast Laundry Co. processes garments using industry-standard laundering practices and reasonable care. While every effort is made to provide high-quality results, laundering inherently involves risks related to fabric condition, dyes, stains, garment age, manufacturer defects, and other factors that may not be visible prior to processing.
CUSTOMER RESPONSIBILITIES
- Emptying all pockets before pickup.
- Identifying garments that require special handling.
- Identifying items that require air drying, hand washing, delicate cycles, stain treatment, bleach-safe processing, or separate washing.
- Notifying Fresh Coast Laundry Co. of garments with sentimental, vintage, designer, luxury, heirloom, or unusually high value.
- Reviewing care labels and communicating any special instructions before processing begins.
Fresh Coast Laundry Co. is not responsible for damage resulting from undisclosed special care requirements.
COLOR TRANSFER, DYE BLEEDING & DISCOLORATION
Fresh Coast Laundry Co. sorts laundry using reasonable industry-standard procedures. Certain garments contain unstable dyes that may bleed, fade, transfer color, or discolor other garments regardless of water temperature, detergent selection, or sorting procedures. Fresh Coast Laundry Co. is not responsible for color transfer, dye bleeding, fading, discoloration, or staining caused by non-colorfast fabrics, unstable dyes, manufacturing defects, prior laundering damage, or other pre-existing garment conditions. Customers requesting separate processing of whites, colors, delicates, specialty fabrics, or individual garments must notify Fresh Coast Laundry Co. before processing begins.
GARMENT CONDITION & CLEANING OUTCOMES
- Normal wear and tear
- Existing stains
- Existing discoloration
- Weak or deteriorated fabric
- Aging elastic
- Loose buttons
- Loose stitching
- Fabric pilling
- Manufacturer defects
- Prior damage
- Hidden defects that become apparent during laundering
Certain stains may become more visible after cleaning. Stain removal is not guaranteed. Certain fabrics may shrink despite following manufacturer care instructions. Fresh Coast Laundry Co. is not responsible for shrinkage resulting from garment age, fabric composition, manufacturing defects, prior laundering history, or inaccurate care labels.
MISSING ITEMS
Customers should inspect all returned laundry promptly. Claims involving missing items must be reported within seventy-two (72) hours of delivery.
SPECIALTY ITEMS
Comforters, blankets, pillows, pet bedding, area rugs, household textiles, oversized items, and specialty fabrics may require special handling and additional charges. Certain specialty items may not be eligible for standard wash-dry-fold service.
LIMITATION OF LIABILITY
Fresh Coast Laundry Co.'s liability for any lost or damaged item shall be limited to the lesser of: (a) the item's fair market value based on age, condition, and depreciation; or (b) ten (10) times the cleaning charge attributable to that item. Fresh Coast Laundry Co. shall not be liable for indirect, incidental, consequential, special, emotional, or punitive damages.
POLICY CHANGES
Fresh Coast Laundry Co. reserves the right to update these policies at any time. Continued use of services constitutes acceptance of any updated policies.
Questions?
info@freshcoastlaundry.com | (813) 444-9315